• Phone is unable to scan the QR-Code using the app

    I reach out to you today because I’m stuck with this problem.

    I’m a new Passbolt user and I try to set it up on my phone, it’s a Fairphone 4.

    I’ve been able to start the “mobile transfert” on the browser, I can see the QR-Code, I started the “Scan QR codes” procedure on the mobile phone but then the app cannot scan the code.

    The help text says “Aim the camera at the QR Code” but when I do nothing happen.

    What I tried to do to solve the problem:

    Enable debug logs

    There is only debug info about the device, etc.

    Here is the full content:

    Device: Fairphone FP4
    Android 11 (30)
    Passbolt 1.3.0-4

    Try to scan the QR-Code with another scanning app

    Works! I could see the content of the QR-Code, some JSON encoded data.

    Try to generate another QR-Code with the same content

    Since it seems like a scanning issue, I tried to put the content of the QR-Code created by Passbolt into a new one generated with different configurations (correction level, etc.) but without success, I couldn’t scan any of them.

    Try to follow the procedure with another phone

    I could complete the procedure with another phone, everything went smoothly.

    (But, of course, I would like to do it on my usual phone for obvious reasons.)

    I’m out of ideas to keep debugging the problem, any help would be much appreciated!

    Thank you!

    1 Comment
    • I had this problem on my old phone… I found if I increased the size of the QR code on my browser via Ctrl + ‘+’ it was able to read it better. I figured at the time that the density of the code was more than the sensor resolution of the camera could handle, or something like that. Worth a try, at least.
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